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WIRLESS QUEUE MANAGEMENT SYSTEM

Wireless Queue Management System

Manmind Queue Management System is a wireless solution for customer flow management and analyzing. Instead of standing in the line, your customers can shop or browse marketing material while queueing. It is developed to meet customer needs and enables you to improve and optimize your customer flow. Elegantly designed ticket units, bright displays and easy-to-use service point terminals fit in all environments and are durable with very low maintenance need. The system provides tools also for optimizing and analyzing the customer flow. Manmind Wireless Queue Management System can easily be installed and taken into use by anyone. Due to it’s wireless technology, it is flexible and easily expandable allowing easy, fast and cost-effective installation.

Queue Management is the ability to manage and streamline queues in order to improve customer waiting periods and staff productivity. Access has two innovative products which help make this happen i.e. Our Intelligent Queuing and Auto-Queue systems.

The system providing audio-visual means for directing customer, a friendly user interface for agents to manage lines and call customer forward, and useful tools for managers to control the level of services and generate performance statistics.

Manmind solutions offer:

• Fully integrated structure of virtual and physical touch points throughout the customer journey.

• Designed to communicate, engage, connect, and inform customers and employees

• Supports and improves each touch-point with help from integrated business intelligence.

  • Q-Center

    Simple, clean design. The barrier-free construction has wheelchair access. Recommended to a cost effective solution seekers.

  • Q-Line

    Modern construction, elegant design, materials, surface texture and color choice on demand (powder-coated metal body, glass, Corian and other decorative plates). Large 15.6 „Full HD display provides more and highly visible content. Recommended for banks and elegant Customer management spaces.

  • Q-Tab

    Easy installation. Elements of the system have WIFI connection so it does not require data cabling and high power installation. Recommended for small, elegant customer spaces.

Benefits of Solution:

The Wireless Queue Management can easily be installed and taken into use by anyone. Due to its wireless technology, it is flexible and easily expandable allowing easy, fast and cost-effective installation. The MANMIND System is delivered to the end-customer pre-programmed. Elegantly designed Ticket Units are made of robust high-quality materials that are above common standards. Devices fit in all environments and are durable with very low maintenance need.

Queue management system helps us wait pleasantly rather of standing in a long queue. This not only helps in comforting customers as well as reduces any sense of insecurity among customers that their turn might be taken by another person. Satisfies client will always be your best representatives.

If you have relaxed staff, you can expect better service quality. The statistics provided by an Intelligent Queue Management system encourages you to keep a track of staff performance. Any service level problems are highlighted instantly. Managers can follow live statistics and even relegate more staff to a specific service. This helps in bringing down waiting times. Likewise, the statistics call attention to any staff that might be slower than others and may require help or training.

We all hate to wait but queues are inevitable. We have queues almost everywhere. Queue Management Systems help us wait comfortably instead of standing in long queues.We take a ticket and wait for our turn. This not only helps in comforting customers but also reduces any sense of insecurity among customers that their turn might be taken by someone else. Happy customers will always be your best ambassadors. Not to mention the increase in revenue due to the customers being relaxed and happy..

With the help of intelligent clients management system, you perpetually understand your client stream. The system can even help predict client queues based on actual data. This allows the manager to plan in advance and get more out of his/her staff resources. For example, in the event that the statistics show that client lines do not start building up before 11 am, at that point, some counter staff can be utilized for back-office tasks until then.

As we know, a client is a king also you need to know what he/she is “The client is best” and you would need to realize what he is thinking about your services. With Client Feedback Devices appended to Intelligent Queue Management systems, organizations can get immediate client review. This information is additionally used to enhance service and items.

Clients observed wait times can diminish by as substantial as 40 percent with queue management technology such as digital signage that retains them occupied and diverted through advertisements or promotional messages. While a manager will profit from information about client numbers and service times, customers also require deserving information. People will be assuaged when presented with digital signage, a printed ticket, or a text message showing their current expected wait times.

People are utilizing internet on their phones or desktops to get the vast majority of their services and goods. Associations are competing to attract millennial clients. Mobile queue management systems are no exception. By using mobile queuing apps, clients can see lined up before they go from home. They can even get appointments for unrestricted services or healthcare over the web. When they arrive, they do not require to wait for long before it is their turn. Queue Management Systems are extremely more than mere ticket systems.

Without any clients jumping over each other to get to the counter, the staff is relatively at ease. This helps the staff serve customers in a relaxed environment. If you make your staff happy, you may get more productivity. On the other hand, if your staff unhappy, you get less productivity. So, staff satisfaction has big and positive causal effects on productivity.On the other hands, customer satisfaction is also important to increase productivity. Queues that are properly managed ensure that customers make it to the till with their purchase and don’t go away dissatisfied. Given the importance of customer service to the retail industry, ensuring the queuing experience doesn’t negatively impact how a customer feels about a brand is crucial.

Manmind QMS Featurs:

Manufactured totems and peripherals and system software solutions developed by MANMIND Automation Systems (P) Ltd. ensures a really effective structure of all aspects of customer convenience.

  • Easy, Customizable and Reliable.
  • Ticket Recalling
  • Inbuilt Data Logging System.
  • Backup & Restore.
  • Company Setting
  • Graphical User Interface
  • User Management
  • Performance Monitoring
  • QMS Server Configuration Settings
  • Multi Language support